Items purchased from GITIonline are eligible for store credit or exchange within 14 days of receiving. A valid RMA # is required for items to be returned.
A small number of heavily discounted items may be marked as FINAL SALE, in which case they are not eligible for store credit or exchange.
All customers are responsible for shipping their returns to our returns department.
GITIonline does not provide refunds for any purchase.
Returns
Shoes
$10 Sale Items
All $10 Sale Items are FINAL SALE. No Returns for Exchanges or Store credit.
Gift Certificates/Store Credit
SALE Items
Restocking Fee
Exchanges
Returns/Exchange (Instructions)
(1).Log in to your account. Click My Account, on top right.
(2).Click on Order History.
(3).Select date when item was purchased.
(4).Click on order I.D. number. Receipt will pop up.
(5).Click on right hand side. Create Return.
(6).Select the item(s) being returned.
(7).Select reason and write brief explanation.
(8).Once finished click CREATE.
You will receive an email with your return I.D. number. Once your return has been authorized.
Please either print this page or write the return number on a paper with the merchandise being returned.
Any package received without being pre-authorized with a return i.d. will not be credited. You will be responsible for paying the shipping cost back to you.
Any package returned LATE will not be issued store credit. Customer will be responsible for postage back to their delivery address. NO EXCEPTIONS. It is the customers responsibility to return all authorized items within 14 days of the RMA issue date.
Refunds
No refunds. Store Credit or exchange ONLY. You will have to pay additional shipping for any exchange.
Non-Returnable Items (Final Sale Items)
The following items are non-returnable. Credit will not be issued for the following:
Refused Packages
Orders that are refused will be charged the original shipping plus return shipping to us. Orders shipped via UPS are subject to the 'Terms and Conditions of Service' as detailed on UPS.com.
Send all return/exchange merchandise to:
GITIonline.com Returns
Confirmation Number:
3061 NW 24th St
Miami, FL 33142
United States
Phone 1-855-478-4278
Fax. 305 573-9547
Email: gitiservice@gmail.com